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Learn more about resetting the password in the new OTPdirekt. Download the guide or see the tutorial

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Need more information about our products and services?

I agree with the processing of personal data for marketing and profiling by the Bank
I agree with the processing of personal data for the purposes of marketing and profiling by third party partners of the Bank

Contact Center
for more information
(Monday to Friday, between 8:30 AM - 9:00 PM)

0800 88 22 88
toll free number only in any fixed or mobile line from Romania

+ 4021 308 57 10
calls may also be made from abroad

Card Helpdesk
to block your bank card
(available 24/7)

+4021 308 57 11
calls may also be made from abroad

Suggestions / Complaints

Please send us your suggestions or complaints about our products or services by using the following e-mail address:

office@otpbank.ro

Guide to fill out a complaint

 

For any information about your data protection rights, please contact us at e-mail

dpo@otpbank.ro

 

If you want to contact us for social and environmental issues, please send an e-mail to

office@otpbank.ro

 

The competent authorities in relation to the provisions of Titles III and IV of the Law 209/2019 on payment services and for amending some normative acts can be consulted HERE.

Call back

Complete the form and we will call you back as soon as possible

I agree with the processing of personal data for marketing and profiling by the Bank
I agree with the processing of personal data for the purposes of marketing and profiling by third party partners of the Bank