For OTP Bank clients

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We are happy to answer your questions at:


OTP Bank Romania S.A. - Headquarters

Strada Buzeşti, nr. 66-68, Sector 1, 011017 Bucharest 
Fax: +4021 308 51 80 
E-mail: office@otpbank.ro

You can reach us at the following telephone numbers:


Call Center (Monday to Friday, between 8:30 a.m. - 9:00 p.m.)


0800 88 22 88
(toll free number only in any fixed or mobile line from Romania)


+ 4021 308 57 10
(calls may also be made from abroad)


Card Helpdesk (available 24/7)

+4021 308 57 11
(calls may also be made from abroad)


or you can e-mail us at office@otpbank.ro


For information brought to the attention of the bank's management, you can send an e-mail to ceo@otpbank.ro


If you want to contact us for social and environmental issues, please send an e-mail to dezvoltare.durabila@otpbank.ro


For any information about your data protection rights, please contact us at e-mail dpo@otpbank.ro



Please send us your suggestions or complaints about our products or services by using one of the following communication channels:




Telephone: 0800 88 22 88 / + 4021 308 57 10.


Your guide to filing a complaint is available here.


Sending documents on garnishments


Please send the documents on garnishments to our unique address:

OTP Bank Romania S.A. - Headquarters, Strada Buzeşti, nr. 66-68, Sector 1, 011017 Bucharest


Use the unique address to work with OPT Bank and you will get the following benefits:
1. You will receive the resolution in a shorter time, by eliminating the communication step between our branch and the headquarters. Please note that our activity is centralised in the headquarters in Strada Buzești.
2. You will save on mailing costs by sending a single envelope with several letters for different OTP Bank locations.
3. You will save on the time needed to identify the debtor if they are an OTP Bank client, but not a client of the branch that received the garnishment letter sent by you, by eliminating the step where you need to return the letter to the branch of the client.



Thank you for your trust in OTP Bank!

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