Customers with ongoing loans, whose income was directly or indirectly affected by the situation generated by the COVID-19 pandemic, may request rates deferral for a period between 1 and 9 months, in accordance with Government Emergency Ordinance no. 227/2020 for the amendment and completion of GEO 37/2020 on the granting of facilities for loans granted by non-banking financial institutions to certain categories of debtors. The condition is that the deferral period will not exceed a total of 9 months, summing up - if applicable - the previous deferral period, regardless of whether it was granted under a legislative and / or non-legislative moratorium. The measure is also addressed to customers who did not request this deferral until June 15, 2020, according to the law, for loans granted until March 30, 2020. The deadline by which such requests can be submitted has been set for March 15, 2021.

Beneficiaries may be individuals, legal entities (except credit institutions), authorized individuals (PFAs), individual enterprises, family enterprises, liberal professions and those exercised under special laws, regardless of the form of exercise of the profession.

For mortgages taken out by individuals for whom the request for deferral of payment obligations was done until June 15, 2020 according to the law, the deferment of additional payment obligations up to a maximum of 9 months is applied by cumulating the claim/ other receivable / interest calculated in the first deferment period according to GEO 37/2020, with the amount related to the interests calculated for the second postponement period. For this resulting balance, the interest is 0% and the client payment for this receivable will be made in 60 equal monthly instalments, starting with the month immediately following the end of the second deferral period.

The cumulative conditions for individuals, legal entities, and similar categories to benefit from this facility are the following:

• the income obtained has been directly or indirectly affected by the serious situation caused by the COVID-19 pandemic (example: technical unemployment as a result of the closure / restriction of the employer's activity, dismissal, decrease of salary, institutionalized quarantine or isolation at home, COVID-19 disease);
• the maximum period of deferral for an individual does not exceed a total of 9 months, regardless of whether those 9 months were granted based on a legislative moratorium, a non-legislative moratorium or both.
• the credit was granted until the date of entry into force of the Government Emergency Ordinance no. 37/2020 provisions, with subsequent amendments and completions, respectively March 30, 2020, including.
• the date of the final maturity of repayment obligations, provided in the credit agreements, is subsequent to the last request for deferment formulated according to GEO 37/2020, as amended, and supplemented according to GEO 227/2020.
• their early maturity was not declared until 31 December 2020, including.
• does not register instalments, interest, or outstanding commissions due for the respective loan at the date of requesting the deferment of the payment obligation under the conditions provided in art. 2, par. (5) of the Government Emergency Ordinance no. 37/2020, with subsequent amendments and completions.
• the request for deferral must be made no later than March 15, 2021.

In addition, debtors applying for this facility, with the exception of individuals, must cumulatively meet the following conditions:

• submit a statement on their own responsibility regarding the decrease by at least 25% of the average monthly income in the last 3 months of the company / entity (with / without legal status), prior to requesting the deferral of payment obligations by reference to the similar period of 2019/2020, as the case may be.
• is not in insolvency at the date of requesting the deferment of bank rates, according to the information available on the website of the National Office of the Trade Register.

OTP Bank offers customers four simple ways to request a rate deferment:
1. preferably by filling in the form for individuals or for legal entities / assimilated categories,
2. at the email address: office@otpbank.ro,
3. by letter (on paper), at any of the OTP Bank branches or by post,
4. by telephone (Telverde: 0800 88 22 88 - free of charge from any fixed or mobile network in Romania or +4021 308 57 10 - available from abroad as well).

Regardless of the chosen method, it is necessary to specify the following information:

• individuals: name of the credit holder, telephone number, email address, Personal Identification Number of the main debtor, type of credit product, reason for requesting the deferral and the period for which it is requested.
• legal entities / assimilated categories: name of the entity, telephone number, email address, CUI, name of the legal representative, type of credit product, number of the credit agreement, for which period it is requested, the way in which it wants to send the decision and notification of the bank rates deferral. In the case of PJ / PFA / II / IF, they will present the declaration on their own responsibility regarding the decrease by at least 25% of the average monthly income in the last 3 months of the company / entity (with / without legal personality), prior to requesting deferment by reference to the similar period of 2019/2020, as the case may be.

OTP Bank will analyse each customer's request and will provide a response within a maximum of 15 days from the date of sending the request, and if it is approved within 30 days, the customer will receive a notification of the amended clauses, including the new repayment schedule.

Customers ineligible for the government deferment measure may opt for an alternative to deferring the payments, proposed by OTP Bank.

Customers that wish to continue to pay their instalments without being subject to the deferment measure do not have to go through any formalities in advance. It is enough for them to have in their account the amount needed for paying the instalments, and the operation will be carried out as before, according to the agreed conditions.