OTP Bank Romania announces measures for its customers with ongoing loans, both for individuals, as well as for SMEs and Corporations, in the context of the Coronavirus pandemic.
Given the specific conditions for each customer segment, we have adopted a series of custom measures, as follows:
For individual clients:
• For all the individual customers with personal needs loans, with or without mortgage, including First House, granted before the date of 20.03.2020, OTP Bank Romania offers the possibility of paying the installments at the monthly due dates or any time until the date of May 29, 2020, without becoming overdue and applying past due penalties. Thus, by encouraging social spacing and avoiding trips that are not strictly necessary, OTP Bank offers this solution for customers who will not have the necessary financial availability on reimbursing the installments between 24.03 - 29.05.2020.
• Customers who cannot provide in their current accounts the necessary amounts necessary to pay the 2 or 3 installments due during this period, using remote operations, such as: collecting the salary in the OTP Bank account, depositing the rates at the OTP cash-in ATMs, bank transfer from an account opened to another bank, the "Money Magnet" option available through the OTPdirekt service, etc., will not accumulate penalties and will not record days past due for the respective amounts.
• Customers who are unable to fully pay the due installments accumulated during this period, are asked to contact the bank in advance, to find together the best individual solution at no additional cost. Otherwise, such amounts accumulated and unpaid should become past due starting with the first monthly due date after 29.05.2020 for all the accumulated and unpaid amounts up to that moment.
• Depending on the evolution of the general situation, the term mentioned above (29.05.2020) can be extended.
For customers, legal entities, SMEs and Corporations:
• There are solutions prepared for special situations when, for objective reasons, revolving facilities cannot be extended according to the contractual provisions, one of the reasons being the impossibility of the customers representatives to physically reach the bank, in order to sign the contractual documentation.
• We are aware that certain segments of activity are strongly affected and therefore we are prepared with those solutions that allow our partners to overcome this period. In case of companies, the optimal solution is to apply customized measures, so that we want to analyze the need of each customer on time.
“Banks, more than ever, must act responsibly towards the local economy and with understanding towards their customers. In this sensitive context for all of us, we want to be close to our customers and collaborate with them to overcome, together and easier, a difficult period. We will be open and alongside them, bearing in mind the importance of the business continuity in Romania.” said Gyula Fatér, CEO, OTP Bank Romania.
OTP Bank Romania will support its customers and is determined to ensure the continuity of banking activities, through all available channels. In the current context, we recommend our customers to use mainly remote banking services, respectively telephone, online (Internet Banking and Mobile Banking) and e-mail, which will allow them to contact the bank's employees.
During this period, the responsibility of OTP Bank is to protect the customers and employees of the bank. In this respect, our employees will have a flexible work schedule or will work remotely, precisely for the activity to be carried out in the best conditions.
To contact OTP Bank for this purpose, please use:
• Email address office@otpbank.ro.
•The telephone number TELVERDE 0800 88 22 88, free of charge from any fixed or mobile network in Romania, or the number +4021 308 57 10 if you are in another country, from Monday to Friday, from 8:30 am to 9:00 pm;
About OTP Bank Romania
OTP Bank Romania, a subsidiary of OTP Group, is an integrated and self-financed provider of financial services. With an approach defined by responsibility, commitment and professionalism, OTP Bank Romania understands the needs of clients and the current context of the market and is a trusted partner in the provision of financial services. The bank ranks 9th in terms of assets in the ranking of banking players in Romania, as of December 2018.
OTP Group celebrates 70 years of activity this year, while the Romanian subsidiary marks 15 years of presence on the local market. To date, OTP Group has become a dominant player in the Central and Eastern European market and is considered an important banking group even at European level. The community of approximately 36 thousand employees serves more than 18.5 million customers in 12 countries daily.
