OTP Bank supports its individual and corporate customers with an easier way to initiate requests for rates deferral, according to the Emergency Ordinance 37/2020 and the rules for its application. Through the online form, made available on the bank's website, customers have a simpler way of requesting the application for this solution. Thus, in just a few days from the launch of the form, approximately 3,500 applications were registered on this channel, four times more than by email, telephone or through territorial units.
"Customers now mainly choose to apply for the measure of rates deferral, according to the Ordinance, through the online form. It is an efficient and simple tool, created with the purpose of limiting bank travel and preventing Contact Centre overloads. We strongly recommend our customers to use, because this way the data are well structured and complete, which can facilitate the faster resolution of the received requests”, said OTP Bank’s representatives.
At the same time, the bank announces that it offers the possibility to suspend the payment obligations for the instalments due for all types of loans, including for credit cards and overdraft, for customers that fulfil the conditions mentioned in GEO 37/2020 and who send their requests until the deadline, respectively the date of May 15, 2020.
OTP Bank analyses all the received requests and, within a maximum of 15 calendar days from the date of the request, responds to the customer with a reply regarding the approval or, as the case may be, their rejection. Customers whose applications are approved will receive, within a maximum of 30 days from the receipt date of the request, a notification with the modified contractual clauses, including the new repayment schedule.
The first requests for deferral under the terms of the Ordinance were already approved last week and communicated to the customers, and several thousand others are under analysis and processing.
In the case of individuals for whom the OTP Bank solution of deferral without arrears and application of penalties until 29.05.2020 is applied, and who subsequently have indicated their intention to benefit from the measure announced in the ordinance and meet the eligibility criteria provided by this, it is important to know that the OTP Bank solution will be automatically replaced by the deferral solution under the terms of the Ordinance.
Regarding legal entities or similar categories, OTP Bank has implemented the same way of requesting the suspension of rates, through the online form made available on the bank's website. If they encounter or are in a difficult situation, then they are asked to contact their dedicated relationship manager as soon as possible, so they can identify the best personalized solution.
Therefore, the borrowers that wish to apply for the measure of rates deferral according to the Ordinance, can send a request by email, telephone, request in physical format or, preferably, by filling in the online form, as follows:
1. For individuals: https://www.otpbank.ro/en/deferment-of-bank-rates;
2. For legal entities and / or similar categories: https://www.otpbank.ro/en/deferment-of-bank-rates-le.
About OTP Bank Romania
OTP Bank Romania, a subsidiary of OTP Group, is an integrated and self-financed provider of financial services. With an approach defined by responsibility, commitment and professionalism, OTP Bank Romania understands the needs of clients and the current context of the market and is a trusted partner in the provision of financial services. The bank ranks 9th in terms of assets in the ranking of banking players in Romania, as of December 2018.
OTP Group celebrates 70 years of activity this year, while the Romanian subsidiary marks 15 years of presence on the local market. To date, OTP Group has become a dominant player in the Central and Eastern European market and is considered an important banking group even at European level. The community of approximately 36 thousand employees serves more than 18.5 million customers in 12 countries daily.
