How can I access OTPdirekt?
In order to access the OTPdirekt service you must own a bank card, have a token assigned to your account (e secure identification device that you will receive when signing an OTPdirekt contract) To check you account balance you must enter the last 10 digits of your card number and the access code. To access your accounts, after checking your balance, you must enter the 8 digit password generated by the token. OTPdirekt is available when dialing 0800 88 22 88 (free of charge, only for Romtelecom network from Monday-Friday, 8:30 – 17:30); *OTPBANK (normal charge, for Orange and Vodafone networks); +40 21 308 57 10 (international and local calls, normal charge) or accessing our webpage at www.otpbank.ro.
If I entered incorrect data can I cancel a payment?
A payment or a transfer on OTPdirekt can be canceled if the status of the transaction is INIT, by clicking “edit” in order to make changes. If the status is PNDG, the transaction has been sent to the bank and no changes can be done.
To whom is the OTPdirekt service addressed to?
OTPdirekt is available for individuals or companies who have an OTP Bank account and a valid OTP Bank bank card. Also, in order to access OTPdirekt, the client must sign a contract and receive a secure device to generate passwords (called token).
Can I change the access code?
The access code can be changed every time you want to, especially when you consider that is no loneg safe to use the same one. When first accessing the system you will be asked to change the initial code with a new one, known only by you.
Can I make transfers in RON or in foreign currency?
Yes, you can order transactions and transfers in Ron or other currencies in your accounts or for other banks accounts in Romania or abroad.
Is it safe to use OTPdirekt? What security standards are used?
Yes, OTPdierkt is a secured service. The security certificate is provided by VeriSign (www.verisign.com), leader in internet security.
Can I pay my bills with OTPdirekt?
Yes, you can make payments in RON or foreign currencies to suppliers in Romania, by accessing the Domestic Payments tab in the Payments menu.
Can I use OTPdirekt if I am not in Romania?
OTPdirekt is available from all over the world, online by accessing www.otpbank.ro or by phone at +40 21 308 57 10.
How can I perform a transaction if I don’t have internet access?
You can make transactions even if your internet connection is unavailable. You can call the OTPdirekt Call Center and your call will be answered by a specialized operator that will perform your transactions for you. The telephone numbers are:
- 0800 88 22 88 - free of charge, available only in Romtelecom network
- *OTPBANK (*6872265) -normal charge, in the Orange and Vodafone networks
- +40 21 308 57 10 -local and international calls, normal charge
How can I become an OTPdirekt user?
In order to become a user for OTPdirekt you must:
- be an OTP Bank client
- have an OTP Bank debit card
- sign an OTPdirekt contract
Are there any transaction limits for OTPdirekt?
Depending on your contract, the transactions can be limited to 40 000 RON or 10 000 EUR. Please contact us for more information regarding your OTPdirekt contract.
What can I do if my access to OTPdirekt is blocked?
If your access to OTPdirekt is blocked please contact us at 0800 88 22 88 (free of charge, only for Romtelecom network from Monday-Friday, 8:30 – 17:30), at +4021 308 57 10 available in all networks and from outside Romania or *OTPBANK (normal charge, for Orange and Vodafone networks).
What is the access code?
The access code is made up of 3 digits. When first accessing the system, the Access Code is formed of the last 3 digits before the letters in your IBAN that specify the currency of your account) (ex: IBAN: RO42BNRB110000047725RO01, The access code is 725). Also, the last 3 digits in your client number represents the access code. (you can find your client number on the contract) When first using the application, you will be asked to change the initial code with another 3 digits access code, known only by you.
What are the technical requirements for OTPdirekt?
- Internet Explorer-Tools/Internet options/Security (tab)/ Custom level/ Scripting – Active/scripting : Enable
The communication between your computer and the bank is set up on a secure channel using the SSL standard 128 bits.
You can use the following programs:
- Internet Explorer 6.0
- Mozilla 1.7
- Netscape 7.0
- Opera 7.0
Also, you can use updated versions of the mentioned programs. The optimal resolution for your screen would be at least 1024 x 768 pixels.
Can I order transactions on OTPdirekt during the weekend?
You can use OTPdirekt any time you want. Even during the weekend. The transactions you order during weekends, holidays and after working hours will be processed in the first banking working day.
How is the OTPdirekt service used?
If you would like to use this service and find out all the details regarding this service, you can downloand the User Manual here, or you can contact us at 0800 88 22 88 (free of charge, only for Romtelecom network from Monday-Friday, 8:30 – 17:30), at + 4021 308 57 10 (available in all networks and from outside Romania) or *OTPBANK (normal charge, for Orange and Vodafone networks)
How can I find out my account balance?
If you have a debit card assigned to your account, you can freely check your balance by dialing 0800 88 22 88 (free of charge, only for Romtelecom network) or *OTPBANK (normal charge, for Orange and Vodafone networks) or access www.otpbank.ro and enter the last 10 digits of your card number and your access code.
How can I receive the proof of the payments made through OTPdirekt?
You can check the payments made through OTPdirekt by generating an account history from the Report menu. In case you would like to obtain the proof of your payments made through OTPdirekt, you can request them at any branch. For payments in foreign currency it is mandatory to bring the request of payment in maximum 10 working days.
Do I have to install a special software to access OTPdirekt?
No, you mustn’t install any software. In order to access the OTPdirekt service you must own a bank card, have a token assigned to your account and have an internet connection or a telephone (fix or mobile).
What accounts can be accessed with OTPdirekt ?
With OTPdirekt you acces your accounts at OTP Bank by to means: Call Center and Internet Banking. When contacting the Call Center you can access all you current accounts, in any currency, saving accounts, deposits, credit card accounts, credit related information. When accessing the Internet Banking application you access current accounts in any currency, balance accounts for saving accounts, credit accounts and deposits.
How do I know if the payment has been done?
Your payment was completed successfully if the status of the transaction is PROK. This represents the confirmation of your transaction and the fact that the money from your account are on the way to the beneficiary.