1.1 Basic moral requirements

1.1.1 Honesty and integrity

Our employees must act honestly and honourably in their personal and business relationships, observing all applicable rules and moral principles. They must fully respect human and community values.

Our employees must take special care to keep their moral and professional integrity beyond question and the Bank urges them to carry out their activities in this spirit.

Our Bank has to keep accurate records and financial statements in compliance with relevant legal regulations paying special attention to the protection of corporate wealth.

1.1.2 Professionalism

We strive to carry out our tasks at the highest possible professional quality and in compliance with rules and business ethics requirements. We expect all our employees to display creativity and individual initiative and also to take responsibility. We believe that the key to performing our tasks successfully is close co-operation at the workplace.

1.2 Principles of professional operation

1.2.1 Professional credibility

In the endeavour to fully meet and exceed the expectations associated with our good business reputation, we constantly develop our professional knowledge and skills. Our products and services are sold by skilled and experienced employees who are required to pay particular attention to keeping our clients fully informed.

1.2.2 Conflict of interests

As prescribed by legal regulations, our employees must avoid actual conflicts of interests relating to their positions, work and person as well as the appearance of such conflicts of interests. They must refrain from all activities in conflict with the interests of the Bank and make decisions without prejudice and bias. They must reject gifts and unethical benefits and may not imply or express that they expect these.

1.2.3 Confidentiality

One of the prime requirements of the confidential relationship established with our clients is to strictly protect the business secrets and confidential information applying to them. We consistently keep bank and security secrets deriving from the performance of financial service activities.

1.3 Respect of clients, colleagues and competitors

1.3.1 Ethical operation

Recognising that our operations are carried out in an economy based on competition and private ownership, we fully respect the interests of our competitors and their employees and disapprove all efforts aimed at unfair business influence. In the sale of our products and services, we fully respect the business interests of our clients.

Considering the role financial institutions play in the financing of business actors, we pay special attention to the prevention of money laundering and the financing of terrorism as well as to meeting the requirements of getting to know customers.

1.3.2. Respect and fair treatment

We accept only respectful and civilized relations between our employees and fair treatment. Any form of negative discrimination and harassment are condemned and prohibited. We acknowledge the importance of both work and private life and use every effort to help our employees create a healthy work-life balance.

We acknowledge the right of our employees to an active political or civil role, however all political activities must be carried out outside the workplace. Any political statement made by an employee outside the workplace must not abuse their position within the Bank and may not injure the Bank’s reputation.

1.4 Principles of governance and social responsibility

1.4.1 Responsible corporate governance

In achieving corporate objectives, the governance and management of the Bank must apply practices aimed at eliminating and moderating risks. This is realised with the help of the effective operation and the independent audit of business controls as well as a remuneration and incentive scheme based on actual performance. The Bank reports to shareholders on matters of responsible governance on a regular basis. In addition to shareholders, in the course of operations we also cooperate with our employees, our business partners, authorities, municipalities and the financial authorities – jointly referred to as: other stakeholders.

1.4.2 Social responsibility

In addition to developing its recorded business performance, the Bank is aware of the need to consider essential aspects of social environment. Our perception of social responsibility entails our ongoing commitment to promote sustainable economic growth. We intend to realize this by cooperating with our employees, their families, local communities and society as a whole in order to improve the living standard in a manner that is favorable to both the Bank's success and the general development.

In our daily work, we apply the above principles to the following areas:

• we ensure the transparency of operation and act in accordance with the principles laid down in the Code of Ethics;.
• we undertake regular dialogue with the other stakeholders;.
• we maintain successful workplace cooperation and appropriate employee relationships;.
• we support communities outside the Bank;.
• within our capacities, we protect the environment and human health and.
• we respect human rights.

We consciously choose to fulfil the expectations placed upon us given our role in the Romanian economy and social life. In addition to a sound and consistent business policy, we are sensitive to the justified interests of our clients, business actors and fellow human beings.

1.5 Reporting ethical offences

1.5.1 Reporting ethical offences

One of the objectives of ethical regulation is to encourage the voluntary observation of the prescribed conduct and to increase the awareness and the general acceptance of ethical rules. To realize these objectives, it is important to discuss and communicate ethical issues and cases within the Bank. In case any suspected ethical offence; it is our common interest that the person detecting the offence reports it.

1.5.2 Complaint management

Clients of the Bank may report ethical and other complaints through the system of “complaint management”. If the complaint reported by the client raises the suspicion of an ethical offence, the employee directly receiving the complaint must inform the persons defined in the Complaints Handling Procedure of OTP Bank Romania. Complaints may be referred to office@otpbank.ro.